Refund Policy
General policy
All sales are final. Refund requests are evaluated individually, at ClothesLook's discretion, according to the criteria below.
Eligible cases
- A technical error preventing you from using the service.
- A billing error on our part.
- A service outage exceeding 48 consecutive hours.
- An accidental purchase reported within 24 hours.
Non-eligible cases
- Dissatisfaction with the quality of AI-generated content.
- Unused credits before their expiry.
- Violation of the Terms of Use.
- Simply changing your mind after credits have been consumed.
How to request a refund
Send your request to contact@clotheslook.com, including: your account email address, the date and amount of the transaction, a detailed explanation of your eligibility, and any supporting evidence (screenshots, error messages).
Response time: 5 to 7 business days. If approved, processing takes 7 to 10 business days.
Cancellation vs. refund
Cancelling a subscription gives you access to the service until the end of the current period, with your credits usable until that date, and stops automatic renewal.
Cancellation does not entitle you to a refund for the remaining days.
Contact
For any refund request, contact us at contact@clotheslook.com.
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